Frequently Asked Questions
WHAT IS YOUR SHIPPING POLICY?Due to our products being handmade, please allow at least 3-6 weeks for your order to be made and get ready to ship. around time. Exceptions are custom products which may take longer.
This shipping time does not include weekends or holidays.
If your item is prepared sooner it will be shipped with a quicker turn around time but we cannot guarantee early shipment for any of our products.
WHAT IF MY PACKAGE IS LOST OR STOLEN?
We are not responsible for lost or stolen packages. When your order is shipped we will send you tracking information. We are unable to intercept or change shipping once we have shipped your package.
If your package was shipped, tracking shows it was delivered and you did not receive it you must also contact the Post Office with your tracking number to file a claim so they can investigate.
Please make sure your address is accurate prior to placing your order.
If your item is returned to us, you will have to pay additional shipping fees for us to send it to the correct address.
WHAT MAKES BUTTERFLY YOUR WORLD DIFFERENT THAN ANY OTHER BRAND?
We are a 100% handmade small shop. This means that I personally sew all shoes from this shop. They are all designed by me using my own patterns. You will be guaranteed a truly unique shoe constructed in the USA with the highest quality leathers and vinyl with the utmost care given to its execution.
WILL I GET A TRACKING NUMBER?
Yes, you will receive a shipping email with a tracking # once you order is being prepped for shipment- please make sure to provide us with the proper email to communicate this to you.
MY SHOES DON'T FIT. WHAT DO I DO?
Please ensure you are utilizing our sizing guide for perfect fit. We do not advise sizing up or down. Measurements are the only way to ensure we will make a shoe that will fit for you. If you are unsure of the size to order please message us with your questions before placing your order. We do not offer returns, exchanges or refunds for sizing issues.
HOW DO I CARE FOR MY SHOES?
These handmade shoes are built to last.
- Remove dirt or debris with a soft cloth or shoe brush.
- Wipe the shoes with a damp cloth and a bit of soap.
- Wipe the shoes again with a damp cloth and let them dry.
- Spot clean your shoes with baby wipes.
- Remove any stains with a mixture of water and vinegar.
- Do NOT machine wash your shoes.
HOW DO I MAKE A CHANGE AFTER I ORDER?
We DO accept changes within 7 days after your order has been placed. Please ensure that all information is correct before placing your order including but not limited to size, style, shipping address, etc. Feel free to reach out if some information need to be changed or adjusted.
CAN I CANCEL MY ORDER?
We do not accept cancellations of orders, if you have extenuating circumstances please let us know and we may be able to come up with a plan, including but not guaranteeing store credit for a future purchase.
DO YOU TAKE CUSTOM ORDERS?
YES! We love custom orders. Please contact us prior to ordering to discuss your custom request. Any order placed without speaking to us with notes of custom designs will be cancelled as we cannot assure price, product or shipping time without speaking to you first.
WHAT'S YOUR RETURN POLICY?
Returns - We DO NOT offer returns for our product however in the instance the product is found faulty or we agree to a return for extenuating circumstances we will offer a store credit. If you used a discount to purchase your order you may not return or exchange it.
PLEASE NOTE: All items purchased during a sale or with a coupon code, custom orders, personalized orders are FINAL sale and cannot be returned or exchanged.
Returns for store credit must be returned unworn, unused, undamaged, unopened, unwashed and with all original tags/packaging. If the item does not meet this criteria it will be sent back. It must be sent back to us within 5 days after delivery.
ANYTHING ELSE I SHOULD KNOW?
We are a handmade shop. We cannot guarantee pattern placement or colors due to the handmade nature of our product. Please note that all shoes made with hard rubber soles are glued with an industrial strength glue. This glue is dried before shipped but may give off an aroma. We do our best to limit this by drying in an open space to clear out the smell from the chemical but please note that smell is just the glue to adhere the soles to the leather, it is quite normal and will not last.